Data Access Direct

Maintenance Services

We Service What We Sell - New & Discontinued Equipment

Service Plans Tailored To Your Business Needs

Data Access has a variety of plans to best meet your equipment service needs. Our first priority is customer satisfaction -- making sure you have the level of service that fits your business needs and keeps your equipment in top working order.

Our service plans include both depot and on-site options for time/materials pay-as-you-use plans and our popular annual maintenance contracts. Anywhere you are in the US, Data Access is available to repair and maintain your printers, scanners, and other equipment.

Ship It To Us, Or We'll Come To You

Choosing depot service means sending your equipment directly to our national depot service center for maintenance or repair. At our depot service center, we use state-of-the-art diagnostic and repair technologies to provide fast, efficient, high-quality repairs.

Each lab technician is factory-trained and certified to provide all levels of service including diagnostics and board-level repair. All work performed at our depot service center is guaranteed for quality and workmanship.When it is not possible to send your equipment to our depot service center, you can have one of our service technicians come to you. No matter where you are in the US, we've got a service technician available for you. Your equipment can be repaired and maintained right at your location -- eliminating the need to take it offline, box it up, and send it to our depot service center.

On-site service works best when you sign up for an annual maintenance contract. In addition to priority response, your equipment receives two preventative maintenance calls per year - all at your location!

Annual Maintenance Contracts

A good way to protect your equipment is through an annual maintenance agreement from Data Access. For a low annual fee, all maintenance, repair and parts costs (excluding printheads) are covered no matter how many times the equipment breaks down. With an annual maintenance agreement, you can protect your most important equipment against catastrophic breakdowns while minimizing downtime and potentially saving thousands of dollars.

As many companies like to plan budgets for as many expenses as they can, annual maintenance agreements take the guesswork out of equipment maintenance and repair costs. Companies with multiple printers or mission-critical label operations benefit from the security of annual maintenance agreements.

With an annual maintenance agreement, the process of maintenance and repair is greatly simplified. Anytime you need service, it just takes one phone call. No more valuable time wasted waiting for quotes and approvals. Turnaround time is extremely fast.

Time and Materials Plans

Using time and materials service, you pay for maintenance and repairs only as you need them. You can utilize time and materials service as often as you need it.

Time and materials service is available for both on-site and depot repairs. All work is estimated and pre-authorized before any service is begun.

Call Data Access For Maintenance Pricing: 800 - 883 - 8020